Demystifying Goals, KPIs, and Benchmarks
We see a lot of institutions struggle with differentiating between their goals, their KPIs (key performance indicators), and their benchmarks (achievement measures). This confusion is understandable because, although we all intuitively use and blend these concepts in our daily lives, we are rarely forced to separate, categorize, and define them by their specific purposes.
Mission Obsession: Don’t be the Thanos of Higher Ed
If you read the title of this blog and thought, “Oh no! She’s going to use comic book villains to highlight some important points about institutional missions!” buckle up, buttercup, because you’re 100% right.