Chief Executive Officer & Founder

As an overly inquisitive kid, Susan’s quest for understanding and learning new things led to good grades coupled with consistent comments of, “she’s a delight to have in class but talks too much.” Undeterred, her curiosity never wavered as she pursued her undergraduate and graduate degrees in liberal arts before enrolling in law school. She used her “gift of gab” to persuade, argue, and defend topics of interest. She uses these same skills to learn about her clients and help them effectively communicate their mission.

Susan's prior experience in leading higher education administration and operations, along with her love of the law, helps clients navigate the often opaque and confusing accreditation and compliance landscape. She starts all client engagements by gaining a comprehensive understanding of every institution’s mission and strategic goals before presenting multiple options to achieve their ambitious ideas. Sometimes all that stands in the way between organizations and the students they seek to serve—are clearly communicated practices. Success rarely occurs alone. Susan leverages her knowledge to provide organizations with the tools they need to do the most good.

Accreditation and Regulatory Manager

If child-generated energy could power a city , elementary school-aged Andy could have replaced every power plant in the United States. A constant asker of, “why?”—which his teachers both loved and found exhausting—Andy’s curiosity and outspokenness served him well in school and beyond. “Why?” is a question he asks a lot. Andy focuses on fully understanding the complexities of a situation so that he can identify and implement efficient solutions.

Andy has spent 12 years in higher education and, in that time, his commitment to asking questions and finding answers has provided him with the skills needed to navigate the complications of state licensure, policy development, financial aid, registrar services, and regulatory compliance. After seeing several institutions struggling to maintain compliance with regulatory requirements, Andy asked, “why?” Why couldn’t there be one clear, accurate resource that showed an institution what they needed to do to comply with every state’s requirements? Over the last few years, he has channeled his considerable energy into building an extensive knowledge base about state licensure requirements for the higher education space. He works collaboratively with higher education leaders navigating challenging regulations to create transparent and efficient processes that further their mission.

Marketing and Project Manager

When Emily was four years old, she wanted to be a mermaid when she grew up. Consequently, when her parents gave her three pet goldfish for her birthday. She named them all “Flounder,” so that if/when any of them died, she’d still have at least one sidekick named Flounder (just like Ariel). This strange mix of imagination and pragmatism remains a key component of her personality and is a big part of why she loves marketing and communication. This, combined with her passion for celebrating authenticity, creativity, and originality, led to the development of Emily’s guiding philosophy, “own your weirdness.”

She has worked in many different fields, but no matter what role she was originally hired for, content and media creation would always find their way into her work. When EduCred Services takes on new clients, one of Emily’s first questions is, “What is this client telling the world?” Emily focuses on learning how organizations see themselves, what they communicate about their identities, and how they represent themselves to a target audience. She dives into their websites, social media, and public images to find the answers. An organization can have an utterly beautiful, inclusive, world-changing, life-affirming mission and culture, but if it is getting buried in confusing, jargon-filled explanations, no one actually benefits. Emily helps organizations convey their histories, procedures, and plans for the future with words that honor their unique character and mission—with content that help them own their weirdness.