From Appetizers to Accreditors: Serving Up Quality

From Appetizers to Accreditors: Serving Up Quality

Higher education institutions that see accreditation as an obstacle to innovation or as a necessary means to an end tend to experience more (and, often, avoidable) challenges. Conversely, institutions that embrace the accreditation process as a chance to better serve their students tend to thrive.

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Demystifying Goals, KPIs, and Benchmarks

Demystifying Goals, KPIs, and Benchmarks

We see a lot of institutions struggle with differentiating between their goals, their KPIs (key performance indicators), and their benchmarks (achievement measures). This confusion is understandable because, although we all intuitively use and blend these concepts in our daily lives, we are rarely forced to separate, categorize, and define them by their specific purposes.

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